Privacy Policy

This Privacy Policy outlines how Vas Exterior Cleaning (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit vasexteriorcleaningl.co.uk or engage our services.

We are committed to ensuring that your privacy is protected in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We collect personal information that you voluntarily provide when you contact us for a quote, book a service, or use

our website. This may include:

Identity Data: Your name and title.
Contact Data: Your email address, phone number, and postal/service address.
Service Data: Details about the exterior cleaning services you require (e.g., pressure washing, gutter clearing, roof cleaning).
Technical Data: Your IP address, browser type, and usage patterns when you visit our website (collected via cookies).

2. How We Use Your Information

We use your data to provide our services and manage our business operations, specifically:

To provide professional quotes and process your service bookings.
To carry out exterior cleaning services at your property.
To communicate with you regarding appointments or enquiries.
To manage billing and payments.
To improve our website performance and user experience.
With your consent, to send you occasional marketing updates or before-and-after photos of our work.

3. Legal Basis for Processing

Under UK GDPR, we rely on the following legal grounds:

Contractual Necessity: To fulfill our agreement to provide cleaning services to you.
Legitimate Interests: For the effective management and promotion of our business.
Consent: Where you have specifically opted-in to receive marketing or specific communications.
Legal Obligation: To comply with tax, accounting, or regulatory requirements.

4. Sharing Your Information

We do not sell, rent, or lease your personal data to third parties. We may share your information only with:

Service Providers: Trusted partners who assist in our business operations (e.g., website hosting, email platforms, or payment processors).
Professional Advisers: Including lawyers, bankers, or auditors if necessary.
Legal Authorities: If required by law or to protect our legal rights.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. Access to your personal data is limited to those employees or contractors who have a business need to know.

6. Data Retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

7. Your Legal Rights

Under UK data protection laws, you have the right to:

Access the personal data we hold about you.
Correct any inaccuracies in your data.
Request Deletion of your data (the "right to be forgotten").
Object to or restrict the processing of your data.
Withdraw Consent at any time where we are relying on consent to process your data.

To exercise any of these rights, please contact us at the details provided below.

8. Cookies

Our website uses cookies to distinguish you from other users and improve your experience. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the site.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

You also have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).